Frequently Asked Questions

Check-in: 4:00pm / Check-out: 10:00am. Please call us if you anticipate arriving after 8pm so that other arrangements can be made. Please turn in your key and be sure to check your room for all personal belongings. We require adequate time to clean cabins to accommodate the next guests. We will gladly do our best to accommodate any requests for a later check-out. A $50 re-keying charge is added for keys not returned to management.

The Shaded Crest is located at 1491 Memorial Hwy., Lake Lure, NC 28746. There is a lighted sign at the bottom of the driveway. Please note that your GPS may show the driveway sooner than it actually is so please look for our sign.

When arriving via US 64W/US-74 ALT W we are on the left 0.8 miles past the Lake House Restaurant. If you are arriving via US 64E/US-74 ALT E through Chimney Rock our driveway is on the right after Beverly Hanks Realty.

Open Maps

Yes, guests must be over the age of 21 to book a reservation. We do not accept reservations from parents or guardians for guests under 21 years of age and for safety we do not allow teens or young children to stay in cabins without adult supervision.

We do not allow pets and only accept service animals that fall under the ADA guidelines. Emotional support/therapy dogs are not considered service animals – they are pets. Please do not try to pass your pet off as a service animal – it is an insult to true service animals and their owners. We have four furry family members, Red and Bolt, our friendly dogs. And Rocky and Kacie are our two cats. Guests who arrive with pets will be charged the full rate, as a cancellation.

Unfortunately, we are not operating the previous restaurant at this time.  Please see our list of favorite local restaurants under “Things to Do.”

Upon booking, you will be charged the full amount of your stay including taxes and fees. We understand unexpected things happen. As a small family-run business we rely on the commitment of our guests to stay in operation. For cancellations, within 14 days or more of arrival, a full refund will be issued. A 50% refund will be issued if canceling 8-14 days prior to check-in.  No refunds will be given if canceling within 7 days prior to check-in. Reservations for holidays or holiday weekends cannot be canceled or refunded.  “No Shows” will be charged for the entire reservation booked. However, if your cabin gets rebooked for your dates, you will be notified and receive a full refund.

Anyone under the age of 18 must always be under supervision. Children are not permitted in the Perch, Snug or Roost; these cabins are 21 and over only.

Smoking is permitted on your private deck only.  There is no smoking in any communal areas.  Absolutely no smoking or use of any type of tobacco products inside rooms, including vape pens. Guest will be charged an additional $150 for deep cleaning and sanitizing. Please use provided ashtrays as cigarettes are an immediate fire hazard and we’re in the middle of a heavily wooded area. Please be considerate of your neighbors.

The pool is open from 9am-9pm seasonally, depending on weather. It is not heated and is for registered guests only.  Children under 18 must always be supervised.

The outdoor kitchen hours are 9am-10pm. Please be respectful of other guests when enjoying the communal area past 10pm

We do not encourage a one-night stay as you cannot benefit from the full range of things to do in the area. However, we understand needing “down time” from your hectic lifestyle or are traveling through town and need a place to stay. Booking the day of is based on availability between existing reservations and has a $25 upcharge.

Free high speed wi-fi is provided. All cabins have a Smart TV with an HD antenna for local channels.

Vienna and Munich have jacuzzi tubs large enough for two people. Please read the instructions thoroughly before operating.

Yes. The 1st part of the driveway is paved and then turns into gravel. When transitioning from paved to gravel we ask you to try to maintain your speed to prevent kicking gravel back.

We are unable to accept motorhomes, trailers, or boats as there is not enough space to park them. We apologize for this inconvenience.

Because we are surrounded by natural forestry and the risk of fire is great, we have a gas grill and flattop for your convenience along with basic grilling utensils.  We do not allow charcoal grills.

All cabins have heat, air conditioning, and ceiling fans. Vienna, Munich, Perch, and Snug also have gas fireplaces.

We offer military and loyalty discounts. There are also varying rates when booking the entire property depending on the nature of the booking. Please contact us directly for details. There are no discounts on holidays or holiday weekends. Sign up for our quarterly newsletter and follow us on social media for impromptu promotions.  For the best and lowest rates book directly through our website.

We suggest bringing your own toiletries and pool towels. We can provide these upon request. Ingles is a 5-minute drive to stock your fridge for any items you may have forgotten. Although we equip the kitchens with the basics, you may want to bring your favorite cooking or serving items. It goes without saying hiking boots and a good book should make the list. We also provide hand soap, dish soap, paper towels and toilet paper.

The Haven has a full kitchen. The Perch and Roost have small kitchenettes. The Snug has a kitchenette with no oven. These cabins come with dishware, silverware, glasses and basic cookware and utensils. The Vienna and Munich do not have kitchens, but have mini fridges, microwaves, toasters and coffee makers. These two cabins have dishware, silverware and glasses. All cabins come with coffee, sugar and creamers, cooking oil, and salt and pepper.. There is also an outdoor shared gas grill and flat top with basic grilling utensils.

Yes, you can book the entire property for retreats, reunions, or any special occasion.  Please contact us directly via phone or email for rates.